Managed

Citycom Managed Services lets you customise the level of service which best fits your organisation. Choose between four managed service plans with 28 support options ranging from Tariff Monitoring to VIP Concierge Service.

Our UK Basic Plan is best for domestic organisations with only occasional, if any, international travel and roaming. Our Premium Plan is perfect for UK domestic organisations where about 10% of users engage in international travel and roaming. Our Enterprise Plan is ideal for UK domestic organisations with users involved in heavy international travel and roaming. And our Platinum Plan is designed specifically for the unique and extraordinary needs of a UK-based multinational organisation with heavy international travel and roaming.


UK Basic

UK domestic organisation with only occasional, if any, international travel and roaming.

UK Basic

Help Desk

Monday-Friday, 9am-6pm Phone, Email, Live Chat.

Tariff Monitoring

Daily tariff monitoring prevents "bill shock".

60 Minute Support Resolution

Most support tickets resolved in less than an hour.

Annual Upgrades

Upgrade every 12 months Guaranteed.

Trial Devices

Try the latest devices for 30 days.

Premium

UK domestic organisation with about 10% of users involved in international travel and roaming.

All Basic Features PLUS

Roaming Monitoring

Monitor users who are roaming, including overseas, to ensure they are not over charged.

Monthly Bill Report

In-depth analysis to ensure zero leakage.

Monthly Account
Review

Monthly recurring phone call with your dedicated account manager to optimise performance.

Admin Portal

Create, Track, Report all activity in one portal.

Live Service Stats

Performance stats at the user and account level.

Premium Warranty

24 month warranty on devices.

MDM Support

Mobile management and security supporting all platforms. maas360/Good/VSDM/BB10.

Enterprise

UK domestic organisation with users involved in heavy international travel and roaming.

All Premium Features PLUS

Tariff Flex

Switch tariffs anytime during contract.

Tariff Management
and AI

Predictive analytics determines optimum tariff for each user.

Quarterly Face-to-Face Account Review

Meet with your dedicated account manager four times a year.

Year-to-Date Reporting

Track and identify trends, change user behavior, reduce cost.

Same Day Delivery

Same day delivery within Greater London.

City Express Delivery

Exclusive express 90-minute delivery service within central London.

Employee Discount Programme

Tariff discounts for employees personal contracts.

Platinum

UK-based multinational organisation with heavy international travel and roaming.

All Enterprise Features PLUS

Bespoke Support
Journey

Support journey customised to meet your requirements.

Dedicated Help Desk

Fully trained team exclusively for your business.

VIP Concierge Service

A priority service for the C-Suite and key team members. Personal support resolution in less than 30 minutes.

Fully Managed Deployment

Roll-out, porting events, and device provisioning. Bespoke to requirement.

Ongoing Device Setups

Bespoke to requirement.

User Support Portal

Create, Track, Report all activity in one portal.

Text Alerts

Alerts users and admins when unexpected events occur on your account.

On-Site Support

Bespoke to requirement.

Device Refresh Programme

Free screen protector replacement every 6 months.

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