There are 4 different Citycom channels for priority customer support. Below are the best methods to contact us regarding your account. If your support issue is critical and you are submitting your request after business hours, please indicate this in your request and we will do our best to respond as quickly as possible.

Our regular business hours are: Monday-Friday, 9am-6pm

Start a Ticket

For regular support issues, the easiest method to submit your support request is to start a ticket. You will be required to log in to your Citycom account and describe the nature of your support request.


Chat with a Support Agent

For quick submissions and resolution of your support request, start a chat dialog with one of our support agents by either clicking the button below or clicking on the chat dialog box in the bottom right corner of this page. Live chat support agents are available during our regular business hours.

Email Support

You may also submit your support request by sending us an email and describing your issue. The email address for our support team is:

If you are using your personal email account, please include your business name, business email address, or other identifying information. We'll figure out the rest.


Phone Support

We are always available to take your support requests over the phone during our regular business hours. Call our support team at the number below:

Tel: 020 7870 4841

Chat with an Expert!